Staff Reporter
Islamabad: The Civil Aviation Authority (CAA) has introduced new guidelines to tackle complaints regarding boarding issues related to Passenger Number Record (PNR) details, reported. In recent guidelines, the CAA has decided that no passenger will be denied boarding due to disagreements in PNR at the time of ticket booking and travel.According to the CAA’s guidelines, airlines are now required to strictly adhere to this directive. The CAA has also mandated that airlines update their PNR policies on their websites, ensuring transparency and preventing future inconveniences for passengers.Additionally, travel agents have been instructed to comply with these policies during the booking process, thereby reducing the likelihood of passengers facing issues at the time of boarding.
